Terms of service


HRX provides international carriages according to CMR convention and NSAB 2000.

The Customer is responsible for the accuracy of the information provided to the Carrier and the Customer shall compensate all expenses and damages that might occur due to this information being incorrect.

If due to lack of documentation or other hindrance caused by the client, additional costs incur for HRX, 

HRX reserves the right to charge the client the costs occurred. 

Transports have a CMR-insurance. HRX is responsible for any broken, missing or otherwise damaged shipments. 

HRX will not transport money, financial instruments or comparable items.

HRX also does not take CAD-shipments.

HRX is responsible for keeping safe all information received from the client that could be wrongly used to cause harm to the client.


The sender must supply the following information for every shipment containing dangerous chemicals or substances:

  • official name
  • UN – number
  • transport class
  • packaging class

HRX does not carry ADR shipments of 1st and 7th class.

! Surcharge for ADR shipments – 65 Eur/shipment.


The sender is responsible for proper packaging of the shipment.

The sender must provide each of the package/ pallets s with at least one sticker that contains the following information: sender’s name, recipient’s name and delivery address along with the amount of packages/pallets.

Dangerous or special shipments must be clearly marked on every package/pallet. 


HRX delivers shipments according to schedules mentioned separately.

In case HRX has exceeded the agreed delivery time, HRX is responsible for any costs inflicted by the delay, however, maximum compensation amount should not exceed the original cost of transport. (NSAB 2000).


Goods should be loaded/ unloaded from HRX transport within 30 (thirty) minutes from the moment the vehicle arrived. In the event of idle time (demurrage) of the Carrier’s or its subcontractor’s vehicles, the Customer shall pay to the Carrier a penalty of EUR 30.- (thirty Euro) for each hour of the idle time (demurrage). Payment of the penalty does not exempt the Customer from the fulfilment of its liabilities under this Contract or its duty to compensate damages which exceed the amount of the contractual penalty.


Fees are determined by the current pricing. Shipment fees do not include VAT if applicable.

If the entity which was indicated as the payer in the order  does not pay the invoice on time, the Customer shall immediately, without a special reminder from the Carrier, pay for the respective Goods carriage or provision of additional services, as well as the penalty for delayed payment as stipulated in these provisions.

Taxes and additional costs inflicted by law, regulations or actions by officials raise the prices accordingly.


For carriage of the Goods or provision of additional services, the Carrier shall issue an invoice to the Customer to be paid within 7 (seven) calendar days after its issue, unless the invoice contains a direct reference to a different payment deadline.

If the Customer delays payment of the invoice issued to it or the Consignee, the Carrier shall be entitled to calculate contractual penalty in the amount of 0.37 (zero point thirty seven) % from the delayed amount for each day of delay, as well as suspend carriage of the Goods or additional services.

If the order is made by a private person, the payments should be made in advance, before the carriage is made.


The following weights will be assumed, if the actual shipment is weighted less than the mentioned values

  • 1 m3 = 333 kg/m3  
  • FIN-pallet weight 925 kg/pallet
  • EUR- pallet weight 740 kg/pallet
  • Loading meter weight (LDM) 1850 kg/LDM
  • Volume mass 333 kg/m3

Volume of the shipment is calculated by multiplying the maximum dimensions of a packed shipment (length x width x height).

Volume mass is calculated by multiplying the volume with the cubic mass of 333 kg.

Volume mass is used in for shipments when:

  • the actual mass is less than 333 kg / m3
  • it is possible to stack items under the package
  • the package may be stacked above other items

Pallet weight

Pallet weight is used when it is not possible to place packages over or under the shipment

 –     package is assembled FIN- or corresponding pallet 925 kg / pallet

 –     package is assembled EUR- or corresponding pallet 740 kg / pallet

The shipment’s weight is calculated by multiplying the pallet weight by the amount of pallets in the shipment

Loading meter weight 1850 kg / loading meter

Loading meter weight is used when:

  • the shipment is non standard
  • the shipment takes the whole cargo space by width
  • it is not possible to place shipments over, under, or by the sides

Shipment weight is calculated by multiplying the amount of loading meters used by 1850 kg.

Long items and stacks length

  • 4,0 – 5,9 m2 x weight
  • 6,0 – 9,9 m4 x weight
  • 10,0 m        6 x weight